![]() We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. ![]() If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to authorize our working with you for a return. Once the returned item is received, store credit will be applied to your account. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. ![]() To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() Exceptions are only for damage during delivery and claims for damages must be made within 24 hours of receipt of delivery. If you chose to cancel a pre-order before its dispatched we may charge you up to 10% of the total order fee as part of your Non-Refundable Deposit to cover any losses that directly result from your cancellation.Īs per UK Law you’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.Our policy All Sales are Final. Please consider when placing your pre-order that you are reserving stock, which we are also charged processing fee's on. Pre-Order, Cancellation and Non-Refundable Deposits This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you resulting from our negligence. In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. We reserve the right to take 14 days to process the refund payment. These can then either be refunded or exchanged, as per your request. ![]() If for any reason you are unhappy with the product and wish to return or exchange it, you need to contact us Within 14 days of receiving of the goods, via email us at and we will arrange for the return. ![]()
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